This 3-year project is one of my proudest: a more accessible background check form for a reputable financial organization
Where I offer insights into how I helped a team envision, sell and build a better multi-part form
Problem worth solving
First impressions have a lasting effect.
The form representing the first digital experience a potential new-hire has with the organization does not reflect it’s values because the form is outdated, unwelcoming, inaccessible and unintuitive.
What the Scrum team accomplished
- From ADA non-compliance to WCAG 2.0 Level-AA & -AAA compliance
- From decades-old Java Server Portlets to a modern front-end framework, Angular 2.x
- From a desktop-only experience to a fully responsive one
- From screens riddled with zig-zag patterns causing cognitive and motion fatigue to single-column forms where the eye moves in a near-straight line
- From a password creation process that could take several minutes to complete…to a convenient ‘Generate password’ button
A summary of my journey
This project wasn’t assigned to me, but it was no less important than my regularly assigned ones
Two-thirds of the time was spent building a relationship with the application manager
During the accessibility evaluation, I noted each area — no matter how big or small — that was worth improving via small prototypes
I wasn’t dismayed by initial hesitations or pushback. Instead, I listened, incorporated great ideas into the prototype, and persuaded the key decision-maker to green-light the project.
Before developers could build working software, they needed clear instructions and shared understanding for what to build.
This hard work paid off in strides: increased awareness of my team’s value, additional funds raised for other projects, and the opportunity to fill a newly opened contract within our team
Two small changes that I feel will have the biggest positive impact
“Don’t make me think…about what my password should be.”
Enter data on the left. Review when finished on the right. None of this back-and-forth.
Thank you for reading!